7joya's Privacy Policy

1. Introduction

7joya is a trusted online betting and gaming platform in Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring the protection of their personal information.

This privacy policy will tell you what types of information 7joya collects, how that information is used, who it may be shared with, and what rights you hold regarding your information. Please read this document carefully, as it defines your rights and our responsibilities.

Using any service on the 7joya platform means you have accepted all the terms of this policy. If you do not agree with this policy, please refrain from using our platform.

2. Information We Collect

7joya collects the following types of information for various purposes:

2.1 Registration and Identity Information

• Full name and display name
• Date of birth (for age verification — our platform is for users aged 21 and above only)
• Mobile number and email address
• Password (stored in encrypted form)

2.2 Financial Transaction Information

• bKash, Nagad, or Rocket account number
• Deposit and withdrawal history
• Transaction amounts and timestamps

Financial information is collected solely for payment processing, fraud prevention, and regulatory compliance. We do not store any bank account or card details.

2.3 Usage and Activity Information

• Gaming history and betting records
• Session duration and frequency on the platform
• Preferred game categories and play style
• Bonus and promotion usage details

2.4 Technical Information

• IP address and device identifier information
• Browser type and operating system
• Information from cookies and similar tracking technologies
• Log files and access records

3. Purpose of Data Collection

7joya uses your information for the following legitimate purposes:

3.1 Service Delivery and Operation

We use your information to create and manage your account, process payments, deliver gaming services, and ensure customer support.

3.2 Security and Fraud Prevention

Technical information is analyzed to ensure account security, detect suspicious activity, and prevent unauthorized access.

3.3 Responsible Gaming

We analyze your usage data to monitor gaming patterns, identify problematic behavior, and provide responsible gaming support.

3.4 Communication and Support

We use your contact information to send account-related notifications, important updates, and customer service. Marketing communications are sent only with your consent.

3.5 Platform Development

We analyze anonymized and aggregated data to improve service quality, add new features, and enhance the user experience.

4. Data Storage and Security

7joya applies industry-standard security measures to protect your information:

• SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology.
• Data Encryption: Stored sensitive data, particularly passwords and financial details, is secured with advanced encryption algorithms.
• Access Control: Only authorized personnel can view necessary data, in accordance with strict role-based access control policies.
• Security Audits: Regular security assessments and penetration tests are conducted.
• Firewall Protection: Advanced firewalls and intrusion detection systems operate actively.

4.1 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a specified period in accordance with regulatory obligations and legal requirements.

5. Sharing Information with Third Parties

7joya does not sell your personal information. Information may be shared in the following limited circumstances:

5.1 Payment Processors

Necessary information is shared with mobile financial service providers such as bKash, Nagad, and Rocket to complete transactions. This information is used solely for payment verification.

5.2 Technology Service Providers

Operational data may be shared with technology partners engaged to run the platform. All such partners are contractually bound to uphold our privacy standards.

5.3 Legal Obligations

Information may be disclosed in compliance with applicable law in the event of a court order, government directive, or legal investigation. Where possible, you will be notified in advance.

5.4 Business Restructuring

Your information may be transferred in the event of a merger, acquisition, or asset sale. We will notify you in advance in such situations.

6. Cookies and Tracking Technologies

The 7joya platform uses cookies and similar tracking technologies:

• Essential Cookies: Essential for the platform's core functionality, such as maintaining login sessions and security verification.
• Performance Cookies: Used to monitor and improve the speed and performance of the platform.
• Preference Cookies: Used to remember your language preference, layout settings, and other personalized experiences.
• Analytics Cookies: Collect data anonymously to understand user behavior, which helps with platform development.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.

7. Your Rights

As a user of the 7joya platform, you hold the following rights:

7.1 Right to Access

You have the right to know and view what information we hold about you. Contact our support team to make this request.

7.2 Right to Rectification

You have the right to request correction of any inaccuracies or incomplete details in your stored information.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations.

7.4 Right to Restrict Processing

In specific cases, you may request that processing of your information be limited or stopped.

7.5 Right to Withdraw Consent

You have the right to withdraw your consent at any time for marketing communications and optional data processing.

8. Third-Party Links and Services

The 7joya platform has connections with game providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, NetEnt, Microgaming). These providers may have their own privacy policies. We are not responsible for the privacy practices of third parties.

If our platform contains links to external websites, those websites may have separate privacy policies. 7joya is not responsible for the content or privacy practices of those websites.

9. Protection of Children and Minors

7joya is for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

If you become aware that a minor has registered on our platform, please contact us. We will promptly close that account and delete the associated information.

The age verification process is an important part of our platform. It is your responsibility to provide accurate information at the time of registration.

10. Data Transfers

7joya operates primarily for the Bangladesh market. Your information may be stored or processed on servers located in other countries. In such cases, we ensure that:

• Equivalent protective measures are maintained during data transfers.
• The receiving party is contractually bound to uphold our privacy standards.
• End-to-end encryption is used during transfers.

11. Policy Changes and Updates

7joya reserves the right to update this privacy policy from time to time as needed. For significant changes:

• A clear notice will be posted on the platform.
• Registered users may be notified via email or SMS.
• The effective date of the updated policy will be clearly stated.

Continuing to use the platform after an updated policy is published means you have accepted the new terms. It is recommended that you visit this page regularly.

12. Fair Play and Fair Use of Information

7joya believes that transparency is the foundation of a fair and trustworthy platform. We commit that:

• Your information will never be used against you.
• No personal information is used to determine gaming outcomes — all games rely on Random Number Generator (RNG) technology.
• The use of information in awarding bonuses and promotions is fair and equal for all users.
• Your information will never be sold to advertisers.